We take great pride in our products and have thousands of satisfied customers. However, in the highly unlikely event that you are unhappy with your order, you should notify us as soon as possible but no later than 14 working days from receipt of the goods.
To be eligible for a return, you will need to notify us in writing by post or email and return the item(s) to us in a saleable condition. The item(s) must be unused, in the same condition you received it and in the original packaging. Please take every care to ensure the goods are not damaged in transit; we strongly recommend insuring the return delivery if the value of the items is over £50. If the goods are not adequately packaged or are returned damaged, you will be liable for the cost of replacement or repair.
The goods should be returned to the following address:
Off Grid Gear
Elm Tree Farm